Privacy Policy

1. Introduction

Welcome to CYNASOFT ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our products or services
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback requests

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Company information (if applicable)
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, interactions)
• Log files and analytics data
• Cookies and similar tracking technologies

2.3 Technical Data

When you use our software, we may collect technical information necessary to provide and improve our services:

• Software configuration and settings
• Error reports and diagnostic information
• Performance metrics
• Integration data with third-party services (with your permission)

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our software products and services
• Account Management: To manage your account and provide customer support
• Communication: To send you technical notices, updates, security alerts, and support messages
• Marketing: To send promotional communications (with your consent, where required)
• Analytics: To understand how our services are used and improve user experience
• Security: To protect against fraud, unauthorized access, and other security risks
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Product Development: To develop new features and enhance existing functionality

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support platforms
• Email service providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Protection of Rights

We may disclose information when necessary to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service
• Objection: Object to our processing of your information
• Withdraw Consent: Withdraw consent where we rely on consent for processing
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at cynasoft@outlook.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how our services are used
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CYNASOFT
Email: contact@cynasoft.com
Location: Vancouver, BC, Canada
Facebook: facebook.com/cynasoft

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